Privacy Policy

This Privacy Policy describes how axellane collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly in accordance with applicable data protection laws. We understand that your trust is essential to our business, and we take that responsibility seriously.

Who We Are

We operate a wooden pallet and shipping crate manufacturing business based in Kaunas, Lithuania, serving warehouses and logistics companies throughout the region. We collect and process personal information from customers, partners, and website visitors to provide our services effectively. As the data controller, we determine how and why your information is processed, and we comply with all applicable data protection regulations.

Information We Collect

We collect various types of information depending on how you interact with us:

• Contact Information: When you request a quote or contact us about our products, we collect your name, email address, phone number, and company details.
• Order Information: When you place an order, we collect information about the products you purchase, delivery address, and payment details.
• Website Usage Data: We collect information about how you use our website, including pages visited, time spent, and device information through cookies and similar technologies.
• Communication Records: We maintain records of correspondence between us and you, including emails, messages, and call logs.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: When you provide explicit permission for us to use your information, such as subscribing to our newsletter.
• Contractual Necessity: When processing is necessary to fulfill our contract with you, such as processing orders and delivering products.
• Legitimate Interest: When we have a legitimate business need to process your information, such as improving our services, preventing fraud, or maintaining security.
• Legal Obligation: When we are required by law to process certain information, such as tax and accounting requirements.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders for pallets and shipping crates.
• Communicating with you about your inquiries, orders, and our services.
• Improving our website functionality and user experience through analytics.
• Sending you marketing communications (only with your consent).
• Preventing fraud, ensuring security, and complying with legal obligations.
• Analyzing trends and performance to enhance our product offerings.

Data Retention

We retain your personal information for specific periods based on the purpose of processing:

• Contact Form Submissions: We retain contact form data for up to 24 months after your last interaction with us, allowing us to maintain a record of inquiries and follow up on potential business opportunities.
• Customer Order Information: We retain order data and transaction records for up to 7 years to comply with accounting and tax regulations in Lithuania.
• Website Analytics and Cookies: Analytics data is retained for up to 12 months, after which it is automatically deleted or anonymized.
• Server Logs: Technical server logs are retained for up to 12 months for security and troubleshooting purposes.
• Marketing Communications: If you subscribe to our newsletter, we retain your email address until you unsubscribe or request removal.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Lodge a Complaint: You have the right to submit a complaint with the State Data Protection Inspectorate (VDAI) of Lithuania if you believe we have violated your data protection rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze website usage patterns. We use both essential cookies (necessary for website functionality) and analytical cookies (to understand how visitors use our site). You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using reasonable security measures, we cannot guarantee absolute security.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, including payment processors, shipping partners, and hosting providers. These partners are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality of your data. We may also disclose information when required by law or to protect our rights and the safety of others.

International Data Transfers

Our operations are based in Lithuania, and your information is primarily stored and processed within the European Union. If we transfer your information outside the EU/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or your explicit consent, to protect your information in accordance with data protection regulations.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete such information and terminate the child's access to our services. Parents or guardians who believe their child has provided information to us should contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.